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If you're reading this article, it's likely because you've found yourself wanting to use Peachy to pay your medical bills. Maybe you want to break up your kid's orthodontist bill into monthly payments. Or maybe you are just tired of those pesky paper bills cluttering up your mailbox and want to start paying your bills in just 3 clicks. Whatever it is, you have your reasons. And we're sure they're good ones too! But talking to your healthcare provider about those reasons can be more than a little overwhelming.
Don't worry. Peachy has your back.
This article will share three simple steps to talking with your provider about Peachy. Following these steps will make your conversation with your provider less overwhelming and help you more effectively show your provider why offering easier, more flexible payment options will improve your patient experience and keep you coming back for years to come.
Step 1: Ask Questions
Unfortunately, as patients, we often aren't privy to the full, behind-the-scenes view of how our providers manage their billing efforts. Thus, opening the dialogue with your provider from a place of curiosity is a great way to get the conversation started on the right foot. So whether you're sitting in the waiting room with the receptionist or in the exam room with your doctor, it's a good idea to start arming yourself with as much information as possible by asking some basic questions to help you better understand their invoicing procedure and how Peachy might fit into it.
Here are some starter questions:
- Do you accept health insurance? If so, which companies are you in-network with?
- Can I pay my bill with credit cards or Apple Pay?
- Do I have to pay my entire bill at one time?
- When will I receive my bill? When do I have to pay it?
- How will you contact me if my insurance doesn't cover my entire bill? How will I pay the remaining amount?
Step 2: Explain How Using Peachy Would Benefit You
At this point, hopefully, you've asked your provider enough questions to gain a strong understanding of their billing practices and how Peachy can improve your payment experience. Now, it's your turn to start telling your provider what Peachy's features mean to YOU! (Note: As cool as Peachy's features are, what providers tend to really care about is how cool YOU think these features are, and how YOU think they would benefit YOU!)
For example, imagine that money is tight, and you can't quite cover the out-of-pocket cost to fill a bad cavity. BUT, you're getting paid in a week and think you will probably have enough then, and DEFINITELY within 3 weeks. So, instead of simply telling your provider that "Peachy has cool payment plan options," explain how those payment plans would benefit you! It might sound something like this:
"Dr. Bufano, if you offer payment plans through Peachy, then I could get my filling today and not be in pain while I pay the entire amount over a few months. This would help me get the care that I need, without over-extending myself financially."
While talking openly and directly with your provider may feel uncomfortable, it's important! Healthcare providers need happy patients to continue to grow and maintain their businesses. AND they want their patients to have access to the care they need. Thus, they thrive on your feedback as it ultimately improves your experience and helps them more fully assist you.
Step 3: Let Your Provider Know How To Reach Us
Finally, once you've made your case to your provider, the final step is to hand them off to us! You've gotten them this far, now it's our turn to do the rest. To connect your provider with Peachy, feel free to give them one (or all!) of the following:
- Our website: PeachyPay.com. From there, they can learn more about what we do, connect with our team, and even request a workspace to get started!
- Our email: support@peachypay.com.
Be sure to let us know when you send a provider our way, so we can properly reward you for your referral. We truly appreciate your efforts in spreading the word about Peachy and we'll take things from here!
